Posts Tagged ‘Call Center Outsourcing Services’

How to Select Call Center Outsourcing Services

Thursday, March 1st, 2012:

There are numerous outsourcing call centers from which hiring firms can choose. They all have different focus points and strengths. The best way for hiring companies to make the right decision is to hire an outsourcing firm through a structured selection process based on certain criteria. The following criteria should be used in this process: Industry experience: Hiring companies should examine the other companies that are currently using the prospective outsourcing firm’s services. It is wise to hire a firm that is servicing companies in the same field as the hiring company. This ensures the outsourcing firm will understand the […] Read More →

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